1. Information We Collect
At La-Medusaa, we collect personal information to provide you with our premium dining, reservation, and delivery services. The types of information we may collect include:
- Personal Identifiers: Your name, email address, phone number, and physical billing/delivery addresses.
- Reservation Details: Dates and times of your reservations, party sizes, special dining preferences, dietary restrictions, and occasion notes.
- Billing & Transaction Info: Payment transaction status, invoice histories, and order records.
- Device & Usage Data: IP addresses, browser types, operating systems, and usage statistics gathered from your interactions with our website.
2. How We Use Information
We process your personal information with absolute care, utilizing it strictly for the following purposes:
- To confirm, manage, and verify your table bookings and order placements.
- To process online orders, deliver meals, and issue purchase receipts.
- To communicate booking updates, offer customer support, and alert you about orders.
- To customize and improve your dining experiences by remembering your culinary choices and dietary preferences.
- To identify and prevent fraudulent transactions, protecting the safety of all our guests.
4. Payment Security
We are fully committed to protecting your financial transactions. La-Medusaa utilizes industry-standard Secure Sockets Layer (SSL) encryption to secure all payment pathways.
All online credit card and digital wallet payments are handled through PCI-DSS compliant third-party gateways. We do not store, process, or retain any raw credit card numbers or highly sensitive financial credentials on our local servers.
5. Third Party Services
We may share specific personal information with trusted external partners to perform necessary operational services, including:
- Payment Processors: To complete transactions securely.
- Delivery and Logistics Partners: To route and deliver your food orders safely to your location.
- Reservation and Booking Systems: To coordinate seat assignments and waitlists.
- Web Analytics Services: To monitor and analyze website metrics for performance improvements.
All third-party vendors are legally bound to protect your data and are strictly prohibited from using your personal information for any secondary purposes.
6. Data Retention
We store your personal data only for as long as is necessary to fulfill the services outlined in this Privacy Policy, comply with local accounting/regulatory obligations, or resolve active legal disputes.
When personal information is no longer needed, it is either securely anonymized or permanently deleted from our databases.
7. Your Rights
Depending on your location, you have several rights regarding your personal information, which include:
- The right to request access to the personal data we hold about you.
- The right to ask us to correct incorrect, incomplete, or outdated information.
- The right to request the deletion of your personal data, subject to legal overrides.
- The right to withdraw consent for direct marketing communications at any time.
To exercise any of these rights, please submit a request to our management using the contact details provided below.
8. The La-Medusaa Mobile App
This policy covers our Android application as well as this website. The app is published by La-Medusaa Restaurant, Bar & Lounge and collects the same information described in section 1, for the same purposes described in section 2.
What the app collects when you use it:
- Your name, email address and mobile number, supplied when you create an account or sign in with Google, and used to identify you, place orders and hold table reservations.
- A delivery address, city and PIN code, only when you choose delivery. The app remembers the last one you used on your own device so you need not type it again.
- Your order and reservation history, including reward points and any bottle reserved in your name.
What the app does not collect: your location, contacts, photographs, files, calendar or any advertising identifier. The app shows no advertising and shares nothing with advertising networks or data brokers.
Payment is taken at the restaurant, not in the app. No card, UPI or bank detail is ever entered into or stored by the application.
Everything the app sends travels over an encrypted HTTPS connection, and the credential that keeps you signed in is held in the Android system keystore on your own device. Signing out removes it from that device immediately.
Because the app presents alcoholic beverages, it is intended only for people aged 18 or over. We do not knowingly collect information from anyone under 18.
9. Deleting Your Account
You may delete your account at any time, and doing so is permanent.
From the app: open Profile, scroll to the bottom and choose Delete my account. We email a six-digit code to the address on the account to confirm the request is yours; once you enter it, the account is deleted immediately.
Without the app: email privacy@La-Medusaa.com from the address registered on your account, or telephone +91 94272 72798. We action such requests within 30 days.
Deleting your account removes your profile, contact details, delivery addresses, saved preferences, reward points, reserved bottles, order history and table reservations.
One exception: where the law requires it, completed invoices and payment records are kept for the statutory accounting period. These are retained for tax and audit purposes only, are not linked to your deleted profile, and are not used to contact you.
10. Contact Us
If you have questions regarding this Privacy Policy, your personal data, or our data handling practices, please reach out to us at:
La-Medusaa Restaurant, Bar & Lounge
SCO 44,45, District One Market, Sector 68, SAS Nagar, Punjab 140308
Email: privacy@La-Medusaa.com
Phone: +91 94272 72798